first_imgWhen Blizzard launched Diablo III a couple of weeks ago it suffered a backlash from gamers on two fronts. The first was the inability for the game’s servers to cope with demand, the second was the requirement to always be connected in order to play even the single-player experience.The server problems may have been fixed, but the always-connected DRM remains in place. One side effect of such a system beyond impacting actually playing the game is the fact you can’t return Diablo III. In Korea, the government has received so many complaints about this they are now investigating Blizzard and the outcome could be a very expensive one for the company.The reason for the complaints by Korean gamers is down to the lack of server availability at launch. Lots of people could not connect and so deemed the game to be faulty. They tried to return their copies, but were told by Blizzard that they weren’t entitled to a refund due to the contract they had agreed to when purchasing.What followed was hundreds of complaints to the Korean Federal Trade Commission (FTC), which in turn led to an investigation. Blizzard’s offices have already been raided in Seoul with documents being seized relating to a no refund policy. It is quite possible that Blizzard has broken consumer laws in the country and will face repercussions because of that.If the FTC find Blizzard sold the game under an “unfair contract,” then it could force the company to offer a full refund to all gamers who want one. With the game having been playable for weeks, it’s not unlikely many gamers would take advantage of that offer to get their money back having completed the game.This also puts a big question mark over the use of online DRM if it impacts the rights of the consumer to actually return a game. If by default you cannot return the game, it is going to break consumer laws in a number of countries, not just Korea.Read more at The Korea Times, via Edge Onlinelast_img

Leave a Reply

Your email address will not be published. Required fields are marked *